Returns, Refund and Cancellation Policy

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.

Unwanted Goods

Please return goods unused and in original packaging in perfect condition for resale within 60 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods.

Faulty Goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.

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Watch the cast iron radiator transform before your eyes in the spray booth #cast #iron #castiron #cast #iron #rad #castironradiator #home #home #decor #homedecor #interior #interiordesign #enginerring #restoration #restore ...

We know you love a progress video and so do we! So here’s another one for the weekend #castiron #castironradiator #radiator #heating  #home #home #in #homeinspo #interior #interiordesign

We know you love a progress video and so do we! So here’s another one for the weekend #castiron #castironradiator #radiator #heating #home #home #in #homeinspo #interior #interiordesign ...

Here’s why you won’t regret buying cast iron radiators from us. They are compatible with all modern heat pumps, energy efficient, be made to size ensuring they fit your space and required heat output, and the pièce de résistance they ALL come with a 25 year guarantee. Plus the fact they look incredible in any home. 
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Here’s why you won’t regret buying cast iron radiators from us. They are compatible with all modern heat pumps, energy efficient, be made to size ensuring they fit your space and required heat output, and the pièce de résistance they ALL come with a 25 year guarantee. Plus the fact they look incredible in any home.
Head to our website to order yours today! (Link in the bio)
#castiron #castironradiator #radiator #radrestore #sales #home #homedecor #homedesign #interior #interiordesign #decor #cheshire #manchester #stockport #restoration #renovation
...

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Did someone say SALE??!! Click the link in our bio for money off selected cast iron radiators! Happy Easter weekend! 🐣
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...

POV - you realise cast iron radiators don’t need to be boring… We love when we get a colourful paint choice for our cast iron radiators and we mean (girls) it 😉 #castiron #castironradiator #radiator #heating #interior #interiordesigneruk #interiordesign #home #homedecor #colour #pink #meangirls #plumbing

POV - you realise cast iron radiators don’t need to be boring… We love when we get a colourful paint choice for our cast iron radiators and we mean (girls) it 😉 #castiron #castironradiator #radiator #heating #interior #interiordesigneruk #interiordesign #home #homedecor #colour #pink #meangirls #plumbing ...