Here at Radrestore we pride ourselves on excellent customer service.
We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by DPD or Royal Mail Second Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.
What’s more, any order that we receive before 3pm on a working day will be despatched on the same day! Bespoke radiators made to measure however will take longer in processing, due to their nature, make sure you check our lead times.
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations (check lead times).
There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.
How will my parcel be sent UK mainland?
Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.
Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.
Standard postage cost £3.95 / £4.95 dependent on the weight and size of your order and will be sent Royal Mail Second Class and should take 2 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time.
Standard Postage for multiple orders or large items will be sent using a courier and should take 2 – 3 days for delivery.
Express Shipping postage £5.95 (on orders before 3pm) – items will be sent using an express courier (please note they do not deliver on a Saturday).
How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?
Postcodes included within this section are:
- AB31 – 38, AB41 – 45, AB51 – 56.
- FK19 – 20
- HS1 – 9
- IV1 – 32, IV36, IV40 – 49, IV51 – 56
- KA27 – 28
- KW1 – 17
- PA20 – 49, PA60 – 78, PA80 – 88
- PH1, PH5 – 10, PH15 – 26, PH30 – 44
- ZE1 – 3
Postage cost £3.95 (smaller items) these will be sent Royal Mail Second Class and should take 3 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.
Postage cost £7.95 or more item(s) will be sent using DHL or FedEx and should be with you within 2 – 3 working days.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an e-mail notification advising of of this.
Help! I haven’t received my parcel, what should I do?
Contact us – we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.
If your order has been dispatched with Fed Ex or DHL then we can track and trace it using their online system.
For deliveries to uk mainland, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Radrestore. If not received, these items will not be deemed to be missing until two weeks have passed.