Terms and conditions

1. Pre-Sales

Pricing
Where pricing is shown on the web site or in the Company’s literature, this is inclusive of Value Added Tax (VAT) charged at the prevalent UK rate, currently 20%. Ownership of Goods - All goods shall remain the property of the Company until paid for in full. No financial offset against the value of goods supplied is permitted for whatever reason without the written agreement of the Company.
Quotes
Prices quoted for the purchase of goods or labour from The Company are valid for 14 days from the date of the written quote or email.
Dimensions
All our traditional radiators are individually hand cast and assembled, thus total lengths/widths of the radiators can vary slightly. We strongly advise that you position your radiators before installing your pipework. The Company will not be liable for any damage or losses incurred by the purchaser or their representatives for installation of pipework prior to the goods being placed in situ. Unless otherwise specifically requested, radiators will be supplied bushed with ½” bottom pipe bushes.
Maximum Assembly Size
All our sectional radiators are assembled to a restricted size due to haulage and maneuverability considerations. For most radiators this will be 20 sections; however, for the princess and the princess 3 column. Radiators in excess of these sizes will be supplied up to the maximum size, together with additional sections supplied with a radiator tool and assembly instructions for on-site assembly.
Assembly structure
Most of our sectional radiators will be supplied up to 14 sections with one integral leg at each end of the radiator. For radiators of an odd number of sections in excess of this, radiators will be supplied with three integral leg sections, one at each end and one centrally placed. For radiators of an even number of sections in excess of this, radiators will be supplied with four integral leg sections, one at each end and two centrally placed. However, the Company reserves the rights to vary this assembly structure. If assembly structure is of key importance to the Purchaser this should be conveyed in writing to the Company.
Painting & Finishes
Sectional radiators are supplied in a primer coating ready to be painted. The colour of the primer varies by radiator and, although the Company will endeavour to meet the Purchaser’s requirements, it cannot be held responsible for failure to supply a particular primer colour. We recommend that primed radiators are painted with either a hammered or enamel top coat (2-3 coats will suffice). Although radiators can be painted with almost any paint, some paint manufacturers tend to be reluctant to give guarantees for prolonged heat resistance, which is why we recommend the use of enamel paint. For painted goods, the Company gives no guarantee that the colour will accord precisely with the advertised colour and the Purchaser accepts that there may be minimal differences. The colour and gloss level in any colour or RAL chart must be used only as a guidance. Please note that colours presented online will vary between different computers and monitors and that printed colours may vary slightly from the actual paint colour.
Polishing
Polished radiators are supplied coated with a thin layer of oil. Polished radiators should be kept oiled by applying a thin coat of oil every 2 months. This will protect the cast iron from rusting. Oils used can be anything from Danish oils to WD40 type oils, they must be clear and long lasting. If you forget to oil your radiator, depending on the moisture within the environment, a thin coat of rust may appear. This can easily be removed by applying a thin coat of ‘T-Cut’ and then re-oiling the radiator. Do not put any damp clothes onto your radiators as this will cause them to rust. There are a number of different types of polished finish available in the UK, if the type of polished finish is of key importance (e.g. to match other radiators), please let us know and we will endeavour to meet your requirements. A photo is always the best recourse in these circumstances.
Right of Substitution
The Company reserves the right to substitute equivalent goods should it deem necessary. All specifications are approximate and the Company shall have no liability in respect of reasonable deviations from those specifications. It also reserves the right to vary the specification of supplied goods and all goods are sold subject to the prices and terms and conditions ruling at the time of delivery.

2. Sales

Invoice
It is the responsibility of the Purchaser to check the invoice and ensure that all details on the invoice are correct. The Company will not be held liable for any details that are incorrect if they have not been brought to the attention of the Company prior to the dispatch of goods.
Payment
Payment for goods is in full in advance of delivery unless with the prior agreement of the Company in writing. The Company reserves the right to charge interest on any late payments at the rate of 4% above current base rate, i.e. if base rate is 5%, the interest levied by the Company would be 9% per annum.
Delivery
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Upon request we supply estimated delivery dates. Purchasers are usually notified of confirmed delivery dates 2-3 days prior to dispatch. The Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay. The Company will endeavour to meet any special shipping requirements as a courtesy, but will not be held responsible for failure to meet these requirements.
Shipping
Radiators will be shipped by a pallet forwarding network using a HGV. When shipped using this method the haulage company will attempt to deliver pallets as close as possible to the Purchaser’s required position, usually to the closest hard-standing area. The haulage company is under no obligation to remove items from the pallet, nor carry items into the Purchaser’s property. The Purchaser should warn the Company if there is restricted access, soft or graveled driveways. Should the Company not be notified in advance of any restrictions in delivery access, or should the Purchaser or their representatives not be present to sign for the goods, the Company reserves the right to charge a redelivery fee should redelivery be necessary. Cast iron radiators are very heavy, please ensure that either sufficient manpower, or lifting gear, is available to unload the pallet. For timed, and/or Saturday deliveries, the haulage company levies additional charges, please contact the Company for details of these charges. Small items will be shipped by Royal Mail. The Company will not be held responsible for any failure of the pallet forwarding network or Royal Mail to deliver within any specified period.
Acceptance of Deliveries
Please ensure that goods are unpacked when they are delivered and check them against the delivery note. Any goods damaged in transit must be reported to us within 3 days of delivery. The Company will not be held liable for any damaged goods if not reported to us within this three day time period. The Company cannot be held responsible for any damage occurring after delivery.
Back Orders
Should any item requested by the Purchaser be on back order, the Company will endeavour to supply such goods as soon as possible; however, the Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay.
Force Majeure
No responsibility can be accepted by the Company for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in Supplies, or to any cause whatsoever beyond it’s control.

3. Post-Sales

Guarantee
Radiators are guaranteed for a period of 10 years and valves for 5 years from the date of the Purchaser’s invoice to be free from any manufacturing defects. The Company will replace any faulty goods free of charge within this period, subject to the following conditions:
  • The defect is not due to wear and tear, accident, misuse, improper operation or failure due to incorrect installation.
  • The cost of labour is paid by the Purchaser.
  • Proof of purchase is available.
  • Powder coating primed radiators by the Purchaser or their agents invalidates the guarantee as the Company has no control over how the radiators have been shotblasted or heat treated.
  • The Company reserves the right to change only the defective section of a sectional radiator.
  • Consequential loss – the Company is not liable for any consequential loss caused directly or indirectly by any defect in its goods.
  • The benefit of this warranty is given to the first retail purchaser of the goods and is not assignable.
  • Radrestore reserves the right to give a refund of the cost of the goods instead of replacing or repairing them. Such refund would be given after the goods have been returned to Radrestore, Manchester base.
Returns Policy
The Company will accept the return of non-faulty goods as long as the goods are fit for purpose and in the same condition that they left it’s warehouse. Upon the return of such goods in the aforementioned condition a full refund of the cost of the radiator(s) in primer finish will be given within 30 days subject to a 30% restocking charge and the cost of returning the goods to the warehouse. The cost of painting or powder coating is non refundable.
Complaints
The Company prides itself on the provision of first-rate customer service; however, in the unlikely event that you do have a complaint, such a complaint must be furnished to the Company in writing within 7 days of the receipt of goods setting out the grounds of complaint. The Company will ensure that any such complaint is dealt with sensitively and in a timely fashion.

4. Legal

UK Law
These terms and conditions and any contract formed are subject to UK law and shall be dealt with under the UK legal system only. In these Terms and Conditions the term ‘the Company’ Radrestore. ‘Purchaser’ refers to the purchaser of any goods or services and the term ‘goods’ refers to any item sold by the company. Nothing herein referred to shall be deemed to have construed a relationship with any supplier or purchaser of the Company’s products or services without the express written permission of the company.
Copyright
All text, graphics, formatting or other materials present on the Company’s web site or in the Company’s printed material shall remain the property of the Company. Any use of the Company’s materials without written permission of from the Company is prohibited.
Web Site
By using the Company’s web site you agree to our terms and conditions. If you do not agree with our terms and conditions you may not use our web site.
Security
The Company endeavors at all times to adhere to best practice in respect of security. The Company bears no responsibility for any security breaches howsoever caused; however, it will act to the best of its ability to see that such breaches do not occur and to remedy such a breach in the unlikely event of it occurring. For web-based orders we use a secure processing system (SagePay) utilising Secure Socket Layer (SSL) technology. All credit card numbers are encrypted in the software and the Company holds no credit card details after the order has been successfully placed.
Privacy
The Company respects the privacy of its customers and the users of its web site and will never supply any personal details to third parties without permission. We are committed to acting in accordance with the Data Protection Act 1998.

Restoring customer's own radiator

We are happy to undertake work on your own existing radiators. We take great pride in what we do and want you to enjoy your finished radiator(s). However, the customer must be aware that the restoration process(es) at times requires the application of extreme force, heat and sand blasting.

You should also be aware that there may be a latent fault within your radiator which may be exacerbated by the refurbishment process.

Although we take the great care, the nature of these processes can result in unavoidable damage for which Radrestore cannot accept responsibility. The customer must accept that some of the forces employed when working on your radiator can be extreme and from time to time may damage part or all of your radiator.

If we are commissioned to refurbish your own radiators we will agree a final price for the refurbishment of your radiator(s) before they are collected or delivered from your home or place of storage. They will be tested and inspected for faults at the beginning and end of every process. This is to reduce the cost to you. If a fault is found the process will be stopped and you will be charged only for the work undertaken to that point. From there the customer will be contacted and given the option of how to solve this. However, on rarer occasions, faults may not be noticable until all work is completed and the customer must be prepared to accept this.

Before we start work on your radiators we will require you to pay a deposit of £50.00 (plus any transportation costs) per radiator.

  • The customer will remove the radiators from any working system ready for collection by or delivery to Radrestore.
  • The customer will pay any deposit before collection.
  • The customer will pay for all transportation costs in accordance with the agreed charges.
  • Radrestore will not be responsible for any breakages resulting from transportation or the refurbishment process.
  • No sub-contractor will be responsible for breakages resulting from transportation or the refurbishment process.
  • The customer will be responsible for payment of all work undertaken by Radrestore and/or any subcontractor.
  • Radrestore will not undertake any work if the customer’s radiator is found to be faulty prior to the commencement of refurbishment. If however the fault is known before the restoration process, prior contact in writing to Radrestore must be made and we will tell you if we have the reclaimed radiator stock to replace damaged sections, gaskets, nipples any (leaks).
  • Radrestore will stop the refurbishment of customer’s radiator(s) immediately if any damage is known to have occurred resulting from the refurbishment process.
  • Radrestore will inform the customer of the nature of any damage (should this occur) and the probable reason for the damage within 7 days of the damage occurring. The customer will be informed verbally.
  • In the case of work stopped due to damage the customer will pay for all work undertaken up to that point within 7 days of the damage being reported to the customer.
  • In the unlikely event of a fault being discovered only after all refurbishment work has been undertaken the customer will be responsible for the full refurbishement charge.
  • Radrestore will retain damaged items for inspection by the customer
  • The customer will be responsible for arranging for the inspection, collection, delivery of damaged radiator(s) within 7 days of the damage being reported.
  • Radrestore will dispose of any damaged radiator(s) in any way it deems necessary in the event of conditions 10, 11 & 13 not being met.
  • If no work is undertaken Radrestore will return the deposit in full, less cost of pick up (if incurred by Radiator Renovator).
  • No returns can be accepted for customers own radiators.